Privacy & Security

Effective Date: 01/09/2022

This privacy policy applies to papona.com and Papona Seller App owned and operated by Papona, LLC, a company duly incorporated, organized and registered under the US law with registered office at Delaware, in its capacity of controller of the personal data.

This privacy policy describes how Papona collects and uses the personal information you provide on our web site: papona.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

The TRUSTe program covers only information that is collected through this website, papona.com and does not cover information that may be collected through our mobile application. It also does not cover information that may be collected through software downloaded from the website.

In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request

Data protection is a matter of trust and your privacy is important to Papona. Papona shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. Papona will only collect information where it is necessary for Papona to do so and Papona will only collect information if it is relevant to its dealings with you.

Papona will only keep your information for as long as Papona is either required to by law or as is relevant for the purposes for which it was collected. You can visit the Papona website and use Papona’s mobile app (collectively called the “Platform”) and browse without having to register for an Account.

1. Data that Papona collects

Your personally identifiable data (first name, last name, email, billing information such as credit card number and billing address) is processed by Papona.

Your data is collected and processed to:

a. Administer your Account;

b. Process your Orders (including but not limited to delivery of the Products);

c. Verify and carry out financial transactions in relation to payment you make online (including but not limited to payment verification, fraud protection and credit risk reduction);

d. Provide you with the services and information offered through the Platform;

e. Undertake direct marketing;

f. Audit the downloading of data from the Platform;

g. Improve the layout and/or content of the pages of the Platform and customize the Platform for users;

h. identify visitors on the Platform;

i. Carry out research on Papona’s users’ demographics; and/or

j. Send you information which Papona deems you may find useful or which you have requested from Papona (including information about Papona’s Products, its newsletters, sales or promotions; information relating to other companies in Papona’s group or Papona’s business partners), provided you have indicated that you have not objected to being contacted for these purposes.

Papona will use your personal data only for the purposes indicated above.

Papona mainly does business in the Middle East and most data that it collects and processes is in those countries. By giving your data to Papona, you agree to it being transferred to its commercial partners, who may be located in a country outside the European Union ("EU") where other standards of data protection might apply, including to companies whose intervention as data processors, acting on behalf and under the control of Papona, is required to accomplish the purposes indicated above.

Subject to the above, Papona will not disclose, sell, rent or exchange such personal data to any other organization or entity, unless you are first notified and expressly agree, or as otherwise required by law. Payments that you make through the Platform will be processed by Stripe.

Your actual order details may be stored on Papona’s server but for security reasons cannot be retrieved directly by Papona. However, you may access this information by logging into your Account on the Platform. There you can:


a. View the details of your Orders that have been completed, those which are open and those which are shortly to be dispatched; and

b. Administer your address details, bank details and any newsletter to which you may have subscribed.


Papona draws your attention to the fact that you have the right to access and restrict your data and, where appropriate, request rectification of any incorrect data relating to you.

The Platform may contain links to other websites not owned or operated by Papona. Please be aware that Papona is not responsible for the privacy practices of such websites and that this Privacy Policy applies solely to data collected by Papona.

2. Other uses of your personal information

Subject to obtaining your consent, Papona may contact you by email with details of other Products. Papona may use your personal information for direct Papona related marketing (including opinion and market research). You may, at any moment, opt out by sending an e-mail regarding any questions you may have to info@papona.com or by ordinary mail to the following address.

Delaware, 651 N Broad St, Suite 206, in the city of Middletown, zip code 19709, and county of New Castle.

Papona may also send you other information about Papona, the Platform, Papona’s Products, sales promotions, Papona’s newsletter and other information related to other companies in Papona’s group or Papona’s business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ link in the newsletter that Papona sends to you.

Papona may further anonymize data about users of the Platform generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Platform or a link contained in an email to those registered to receive them, and supplying that anonymized data to third parties such as publishers. However, that anonymized data will not be capable of identifying you personally.

3. Third parties and links

Papona may pass your details to other companies in Papona’s group for marketing reasons and to ensure a swift operation process. In addition, Papona may also pass your details to Papona’s agents and subcontractors to help Papona with uses of your data as set out in this Privacy Policy. For example, Papona may use third parties to assist Papona with delivering Products to you, to help it to collect payments from you, to analyze data and to provide Papona with marketing or customer service assistance. Papona may exchange information with third parties for the purposes of fraud protection and credit risk reduction. Papona may transfer Papona’s databases containing your personal information if Papona is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information and to any other third party with your prior consent to do so. We may also disclose your personal information, as required by law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect our safety or the safety of others, investigate fraud, or respond to government request.

Other than as set out in this Privacy Policy Papona shall not sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless papona is required to do so by law.

The Platform may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that papona is not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom it transfers your data in accordance with this Privacy Policy.

4. Use of Facebook and Twitter social plugins

The Platform may use social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo or the notice “Facebook Social Plugin”.

The Platform may use social plugins (“plugins”) provided by the social network twitter.com, operated by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA (“Twitter”). The plugins are identifiable by a Twitter logo or the notice “Twitter Social Plugin”.

The Platform may use social plugins (“plugins”) provided by the social network linkedin.com, operated by LinkedIn Ltd., 2029 Stierlin Court, Mountain View, CA 94043, USA (“LinkedIn”). The plugins are identifiable by a LinkedIn logo or the notice “LinkedIn Social Plugin”.

When you visit a page of the Platform that contains a social plugin, your browser establishes a direct connection to Facebook and/or Twitter servers. Facebook and Twitter directly transfer the plugin content to your browser which embeds the latter into the Platform, enabling Facebook and Twitter to receive information about your having accessed the respective page of the Platform. For this purpose, the internet address of the visited site (your IP address included) is transferred to a USA-based Facebook and/or Twitter server where the data are stored. This occurs even if you do not have a Facebook or Twitter account or are not logged into Facebook/Twitter at the time.

If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. The information can also be published on Facebook, and shown to your Facebook friends.

For information on the purpose and scope of data collection by Facebook/Twitter/ LinkedIn and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy please visit Facebook’s privacy policy , Twitter's privacy policy or LinkedIn’s privacy policy

Social Media Widgets

Our website also includes Social Media Features, such as the Facebook Like button, and widgets, such as the Share This button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.

Single Sign-On

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.


We use a chat feature to assist you with any general enquiries you may have. If our chat feature is offline we will collect your name and email address so that we may reply to your request. We may require you to provide us with your name and email address, in case we had to come back to you with a reply to enquiry.

5. Tracking Technologies

paponaand our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

paponaalso collects non-personally identifiable information passively using "cookies" and "action tags".

5.1 Cookies

"Cookies" are small text files that are placed on your computer in order to identify your web browser and the activities of your computer on the Platform and other websites. paponamay use Cookies to allow it to statistically monitor how you are using the Platform to help it improve its online offerings or to determine the popularity of certain content. paponafurthermore sends a "session cookie" to your computer when you log in to the Platform. These session cookies allow paponato recognize if you visit multiple pages during the same browser session, without needing to re-enter your login information multiple times. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the "Help" section of the toolbar. Please be aware that for technological reasons if you decline the use of cookies you will be unable to login to the Platform.

5.2 Action Tags

"Action tags" also known as web beacons or gif tags, are a web technology used to help track website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and any portion of the Papona Platform, including advertisements, or email sent on Papona’s behalf, may contain action tags. Papona may select and use from time to time different third parties to track Platform usage through action tags on the Platform.

By using cookies and action tags together, Papona is able to gain valuable information to improve the Papona Platform and online offerings and measure the effectiveness of the Papona advertising and marketing campaigns.

5.3 What kind of information is stored in cookies?

The cookies used by Papona may be used to store any personal information. Papona’s cookies may be traced back to an individual user with extensive research. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and may be used to identify the user and access personal information, such as your name or IP address. The information Papona receives from the cookies allows paponato assess which pages of the Platform are visited the most and see which products were most popular etc.

5.4 Does Papona use third party cookies?

Cookies from specific business partners are allowed by Papona for the purpose of tailoring their adverts to your tastes and browsing habits, so cookies from some of Papona’s partners may be stored on your computer when you visit the Platform. These cookies are temporary/permanent cookies, which will be automatically deleted from your computer at the end of their lifespan. (The data stored is collected at certain times, allowing these companies to see which content has been viewed most frequently. Third party cookies have the sole purpose of allowing Papona’s partners to advertise products that may interest you.

If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking the links below and following the instructions. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Vizury: http://web.vizury.com/website/in/opt-out/

Adroll: http://info.evidon.com/pub_info/573?v=1&nt=1&nw=false

TRUSTe’s opt-out tool: http://preferences-mgr.truste.com/

Our partners, affiliates, tracking utility companies and service providers may use cookies to enhance the customer's online shopping experience. The use of cookies by our partners, affiliates, tracking utility companies and service providers is not covered by our privacy policy.

5.5 LSO

We use Local Storage, such as HTML5, to store content information and preferences. Various browsers may offer their own management tools for removing HTML5. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information.

5.6 Declaration of Consent

By using the Platform, I hereby give permission for my user information to be stored on cookie files. I also allow these files to remain on my computer after I have ended my browser session so they may be used upon my next visit to the Platform. I reserve the right to retract this permission by changing my browser setting to refuse cookies.

6. Log information

6.1 General

Every time you visit Papona, information is sent from your browser to Papona’s server log files, where it will be saved. The information transferred includes: time and date of visit to the Platform, which pages were viewed, IP address, URL of site that referred you to Papona, how much information has been stored and which browser you have been using.

The information stored in this log file is then used to improve the shopping experience on the Platform by making Papona’s navigation more user-friendly, finding errors quickly and directing Papona’s server’s capacity to where it is needed most. For example, this information allows us to work out papona’s busiest times and plan enough server power for those times to keep papona’s site running as quickly as possible.

6.2 Consent

By using the Platform, I am giving Papona permission to analyze and use protocol data to develop and optimize their online shop.

7. Security

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at info@papona.com

To ensure secure online payment and security where sensitive personal data is involved, the Papona Platform uses SSL (Secure Socket Layer) technology. For further information, please consult your browser’s security specifications.

8. Consent

By submitting data to Papona or Papona’s agent or using the Platform you consent to Papona’s use of your data in the manner set out in this Privacy Policy including all services provided used by Papona or third parties to verify your identity.

9. Your rights

If you are concerned about your data you have the right to request access to the personal data which Papona may hold or process about you. You have the right to require paponato correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes by contacting paponaby email at info@papona.com

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, ask to have it removed from a public forum, directory or testimonial on our site or deactivate it by making the change on our member information page or by emailing our Customer Support at info@papona.com. We will respond to your request within a reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Unsubscribe from newsletter

Since Papona wants you to stay tuned with Papona’s fantastic offers, we suggest you to keep your newsletter subscription active, but you can of course unsubscribe from Papona’s newsletter at any moment.

The easiest way to unsubscribe is to click on the unsubscribe link you receive at the bottom of your daily newsletter, or send an email to info@papona.com

11. Changes to this policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.